Terms and Conditions
1.1 Returns And Refund Policy
Due to the perishable and time-sensitive nature of our products, DFS does not accept returns. Where a valid concern is raised, DFS may, at its sole discretion and depending on the circumstances, offer one of the following resolutions:
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a full or partial refund to the original payment method;
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a replacement order of the same or equivalent value;
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a store credit of equivalent value; or
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such other solutions as DFS deems appropriate in the circumstances.
1.2 No Return or Refund Once Dispatched
Once an order has been dispatched or is out for delivery, it is not eligible for cancellation, return, or refund. The customer remains fully responsible for the total order amount from the moment of dispatch.
All cancellation requests are subject to review and approval by DFS and are not automatically granted. DFS reserves the right to decline a cancellation request at its sole discretion, particularly where preparation of the order has already commenced.
Where DFS approves a cancellation and authorises a refund, a cancellation processing fee of 15% of the total order value will be deducted from the refundable amount. This fee is non-negotiable and reflects costs already incurred by DFS, including but not limited to:
- payment gateway and transaction processing charges
- order administration and coordination costs
1.3 Exceptions and Resolutions
In exceptional cases, DFS may, at its sole discretion, approve a replacement, store credit, partial refund, or another solution of equivalent value.
When a refund, replacement, or other solution is granted, we aim to review and confirm the decision within 1 working day.
To be considered, any quality concern must be reported to Flowers Square within two (2) hours of delivery; supported by clear photographic evidence of the product as delivered; and submitted via our official contact channels and/or Enquiry link.
DFS reserves the right to decline a resolution request where the concern is not reported within the above timeframe or where sufficient evidence is not provided.
1.4 Refund Processing Time
If DFS approves a refund, the refund will be processed within 14 days from the date of approval. Refunds will be issued via the original payment method where applicable (or via an alternative method determined by DFS).
If you require any further clarification or have any questions, please feel free to contact us at: info@dubaiflowershop.ae
